Return & Refund Policy

 

1. General Policy

This Return & Refund Policy applies to all purchases made on Store Eclipse

By placing an order, the customer acknowledges having read and accepted this policy in full.

2. Right of Withdrawal (EU Customers)

In accordance with applicable consumer protection laws, customers have a 14-day withdrawal period starting from the date of delivery.

However, this right is strictly conditioned by the requirements set below.

3. Strict Eligibility Conditions

To qualify for a return and refund, ALL of the following conditions must be met:

  • The product must be unused and in strictly new condition
  • The product must show no signs of wear, handling, or outdoor use
  • The product must be returned in its original, undamaged packaging
  • All original components must be included: accessories, manuals, protective films, packaging inserts
  • Protective seals, if any, must be intact and unopened

Any product failing to meet these conditions will be automatically rejected.

4. Non-Returnable Situations

Returns and refunds will NOT be accepted in the following cases:

  • Products that have been used for astronomical or solar observation
  • Products exposed to outdoor conditions (sunlight, dust, humidity, etc.)
  • Products returned damaged, incomplete, or altered
  • Products with missing packaging or accessories
  • Products returned without prior authorization
  • Products returned after the 14-day withdrawal period

Due to the nature of optical and solar safety equipment, even minimal use may render the product unsuitable for resale.

5. Mandatory Return Authorization

Before returning any product, customers MUST contact customer service at: [email protected]

Returns sent without prior approval may be:

  • Refused upon delivery
  • Returned to the sender at their expense

6. Return Shipping Costs and Responsibility

  • All return shipping costs are fully borne by the customer
  • The customer is responsible for safe packaging and transport
  • We strongly recommend using a tracked and insured shipping method

The seller shall not be held responsible for:

  • Lost returns
  • Damaged returns
  • Delivery failures

7. Inspection Process

All returned items are subject to a strict inspection process upon receipt.

This inspection includes:

  • Verification of usage traces
  • Packaging condition check
  • Completeness verification

This process may take several business days.

8. Refund Conditions

Refunds are NOT automatic.

Depending on the condition of the returned product, the seller reserves the right to:

  • Issue a full refund (if product is strictly new)
  • Issue a partial refund (in case of depreciation)
  • Refuse any refund if conditions are not met

Any depreciation due to handling beyond what is necessary to establish the nature and characteristics of the product will be deducted.

9. Refund Method and Timing

Refunds are processed using the original payment method.

Processing time may vary depending on:

  • Inspection duration
  • Payment provider processing time

Shipping costs are non-refundable, except where required by law.

10. Exchanges

We do not guarantee exchanges.

If an exchange is requested, it will be processed as:

  1. Return (subject to approval)
  2. New order at the current price

11. Damaged or Defective Products

If a product is received damaged or defective, the customer must:

  • Contact us within 48 hours of delivery
  • Provide clear photographic evidence

Failure to report within this timeframe may result in rejection of the claim.

12. Abuse and Fraud Prevention

The seller reserves the right to:

  • Refuse returns in case of suspected abuse
  • Deny service to customers with excessive return history
  • Take appropriate action in case of fraudulent behavior

13. Important Safety Notice – Solar Products

⚠️ Solar observation equipment is considered sensitive safety equipment.

Once used, even briefly, such products may no longer meet safety standards for resale.

For this reason, any product suspected of having been used for solar observation will not be eligible for return or refund.

14. Contact

For any return request, please contact:
[email protected]

15. Legal Compliance

This policy complies with applicable European consumer protection laws.
Nothing in this policy shall limit mandatory statutory rights.